How to Update Your Contact Details and Account Information

Keeping your account information up to date ensures smooth communication with guests and helps avoid issues at check-in. You can update your email, language, phone number, billing info, bank details, and more directly from your Holidu account.

Where to Find Your Settings

1. Log in to your Holidu account.
2. Click “More” in the top right corner.
3. From the dropdown, select the section you want to update:
   
   • Account (general settings)
   • Security (email + password)
   • Payouts (bank details)
4. You can also navigate through the left-hand menu once you're in the Account area.

1. Update Your Email Address

• Go to Security
• In the Email section, click Edit
• Enter your new email address
• Click Save

2. Change Your Preferred Language

• Go to Account
• Scroll down to Settings
• Click Edit next to Language
• Choose your preferred language
• Click Save

3. Update Your Phone Number

• Go to Account
• Scroll to Billing Information
• Click Edit
• Enter the updated phone number
• Click Save

4. Edit Your Billing Information

• Go to Account
• Scroll to Billing Information
• Click Edit
• Update your organization name, billing address, or tax details
• Click Save

5. Edit Your Bank Details

• Go to Account
• Scroll to Bank Information
• Click Edit
• You’ll be redirected to our secure partner Adyen
• Follow the steps to update your bank details
• Click Save
   

For step-by-step instructions, see:

• Change bank details – verified accounts
• Change bank details – non-verified accounts

6. Download Your Agreement

• Go to Account
• Scroll to Your Agreement
• Click Download to save a copy of your signed Holidu agreement

7. Update Guest Arrival Information

If someone else is now handling check-ins, or your contact details have changed:

• Go to the Properties tab
• Select the property you want to edit
• Scroll to Guest Arrival Information
• Click Edit next to Contact Information
• Update the name, phone number, and email of the person in charge of check-in
• Click Save
   

You can also update key pick-up instructions and directions in this section under Arrival Information.