How can I contact Customer Service?
To contact our Customer Service team, you have several options. You can use the contact form available in your Holidu account, call us by phone, or contact us via WhatsApp.
When contacting us, please always provide your Property ID. This helps us locate your information quickly and resolve your questions or concerns more effectively.
If your request is related to a specific booking, please also include the Booking ID. With these details, we can assist you more promptly and accurately.
Methods of Contact
Contact Form
To access the form, log into your Holidu account and go to More > Contact in the top right corner, or simply click here: Contact Form.
Please make sure to complete all the requested fields so that our Customer Service agents can handle your case as efficiently as possible.
Phone Line (Monday – Friday)
Our phone support service follows different schedules depending on the type of request and the language:
For Bookings, Cancellations, or Guest Information: 8:00 a.m. – 10:00 p.m. CET
For Listings, Configuration, or Payouts: 09:30 – 13:00 and 14:00 – 17:00 CET
- 🇩🇪 German: +49 89 628 26202
- 🇬🇧 English: +44 7460 699157
- 🇮🇹 Italian: +39 0471 1804166
- 🇪🇸 Spanish: +34 871 550 571
- 🇫🇷 French: +33 5 16 63 60 78
For Bookings, Cancellations, or Guest Information: 09:30 a.m. – 5:00 p.m. CET
For Listings, Configuration, or Payouts: 09:30 – 13:00 and 14:00 – 17:00 CET
- 🇳🇱 Dutch: +31 20 249 1263
- 🇬🇷 Greek: +30 21 1199 6214
- 🇵🇹 Portuguese: +351 92 324 1556
WhatsApp (Monday – Friday)
You can also contact our Customer Service team via WhatsApp (text messages only, no calls).
Availability:
- 09:00 – 13:00 CET
- 14:00 – 18:00 CET
Number: +49 1579 2347507
Important:
- Calls cannot be received via WhatsApp.
- Always include your Booking ID and Property ID in the message.
- This WhatsApp number is exclusively for you, the host. Please do not share it with guests. Thank you!
Related Information
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